Delivery & Returns
Delivery
We ship within the United Kingdom only at the moment. If you're ordering from outside the UK, our checkout won't be able to complete your order.
| Order value | Cost | Service |
|---|---|---|
| Under £50 | £4.99 | Royal Mail, 2–3 working days |
| £50 and over | Free | Royal Mail, 2–3 working days |
Orders are picked and dispatched the next working day. Orders placed on a Friday, Saturday or Sunday go out on the Monday. You'll get a dispatch email when your parcel leaves us.
Aerosol air fresheners travel by surface mail under Royal Mail's rules, so those can occasionally take a day longer than a perfume-only order.
Returns
If you change your mind, you have 14 days from the day your order arrives to let us know, and another 14 days to send it back.
Everything has to come back unopened and unused, because once something has been opened we can't resell it:
- Perfume — with the outer cellophane and factory seal intact.
- Room sprays — never sprayed, with the cap on.
- Hair and skin care — with the seal unbroken. For hygiene reasons we can't accept opened toiletries.
This doesn't affect your rights if an item arrives faulty or isn't what you ordered.
How to start a return
- Email abraarhome@gmail.com with your order number and what you'd like to send back.
- We'll reply with the return address and confirm what to include.
- Post it back to us — return postage is at your cost unless the item was faulty or sent in error. We'd suggest a tracked service, as we can't refund anything that doesn't reach us.
Refunds go back to your original payment method within 5 working days of the parcel arriving with us.
Something arrived damaged?
If anything arrives broken or leaking, send us a photo within 48 hours of delivery and we'll replace it or refund you in full — no need to post anything back.
Missing parcel?
Royal Mail asks us to allow 10 working days from dispatch before a UK parcel is treated as lost. If yours hasn't turned up by then, email us and we'll sort a replacement or a refund.